At Leonel Paths, we are committed to delivering your travel products in a timely and efficient manner. Please review our Shipping Policy for details on processing times, delivery schedules, and other important information.
1. Order Processing Time
- Orders are processed within 1-2 business days after confirmation.
- You will receive a confirmation via email or phone before your order is shipped.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Charges
- Shipping charges (if applicable) will be communicated during order confirmation.
- Some areas may have additional delivery charges based on location and accessibility.
3. Order Tracking
- Once shipped, you will receive a tracking number (if available) via email or SMS.
- You can track your order status through our courier partner’s website.
4. Delivery Policy
- Our delivery team will attempt to contact you before delivering your order.
- If you are unavailable, a second delivery attempt will be made. After two failed attempts, your order may be canceled.
- Please ensure your shipping address and contact details are accurate to avoid delivery issues.
5. Delayed or Lost Shipments
- If your order is delayed beyond the estimated delivery time, please contact us at [email protected] for assistance.
- If a shipment is lost due to courier issues, we will investigate and offer a replacement if applicable.
6. Contact Us
For any shipping-related questions or concerns, please reach out to us at:
📧 Email: [email protected]
By placing an order with Leonel Paths, you agree to our Shipping Policy.